FAQ

Cruise Age Policy

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What is the Cruise Age Policy?

MSC’s minimum age to sail unaccompanied on sailings originating in North America is twenty-one (21).
No Guest younger than the age twenty-one (21) will be assigned to a stateroom unless accompanied in the same stateroom by an adult twenty-one (21) years old or older. A guest’s age is established upon the first date of sailing.

This age limit will be waived for children sailing with their parents or guardians in connecting staterooms; for underage married couples, and for active duty members of the United States or Canadian military.

Certain other restrictions and conditions will apply; such as compliance with the age twenty-one (21) alcohol policy, and proof of marriage for underage couples or proof of active duty military status required.

INFANT POLICY
Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise and/or Cruise Tour.

Please be aware that guests traveling with a young infant that does not meet the infant policy will be denied boarding. No refunds or other compensation shall be due from the cruise line to anyone as a result of the denial of boarding to an underage infant or other accompanying guests.

PREGNANCY POLICY

Women up to 24-weeks pregnant at the end of the cruise may sail with MSC upon presentation of a medical certificate stating they are fit to travel. MSC Cruises cannot accept expectant mothers who will have entered the 24th week or third trimester of pregnancy by the beginning or at any time during their cruise.


Top Questions

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1. What is available in our cabins? 
TV, telephone, safe, mini-bar, hair dryer, towels
2. Does the ship have alarm clocks in the cabins? 
No, but you can call and request a wake-up call
3. Can I bring my travel iron to use in my room? How can I iron my clothes? 
No irons are allowed in the cabins due to the risk of fire hazards. The staff on the ship can iron your clothes for a fee.
4. What time can I board the ship? 
The usual boarding time begins around noon. The lines are much heavier earlier in the day.
5. Do I have to have a passport? 
A passport is not required for cruising unless traveling to an international port. A passport is highly recommended in case of emergency that would require you to leave the ship before it returns back to the home port.
6. Can I cruise with a green card? 
You may need to check with the cruise line, we cannot interpret what you have but can only advise what travel documents you need.
7. Can I bring bottled water on board?
No, bottled water is not allowed.
8. Can I bring wine on board? 
No. The cruise line prohibits this.
9. Does the ship accept cash for soft drinks and alcohol? 
No, a cashless system is used for all on-board transactions. You must use your ship card to make purchases, which is tied to your credit card or debit card. Foreign transaction fees will apply.
10. Do I need a medical form for diabetes or C-Pap? 
We suggest making sure this information is noted on your reservation so we can have MSC contact you for more information.
11. How do I dispose of my diabetic needles? 
You can bring your own Red Sharps disposal or request one from your steward.
12. Can I bring my own game system and/or iPod? Is there a place in the cabin to plug it in? 
Yes.
13. How can I change my dining time? 
Contact your reservation specialist, 1-800-889-5265 to request. Dining times are first come first serve.
14. Do they serve breakfast the day we return and get off the ship? 
Yes, breakfast only is served the day the ship returns to home port.
15. What time do I get off the ship when we return?
The normal time to disembark is by 7:30 am. This time could change due to unforeseen circumstances. The passengers disembark by zones, which are assigned to you ahead of time. We highly suggest you book your return flight after 1 pm to avoid travel delays due to disembarkation.
16. When will I get the schedule of events on the cruise? 
The final itinerary is given once you board the ship.
17. Do I have to get off the ship when we get to the port of call, or can I stay on the ship? 
You may stay on the ship if you wish.
18. What is there to do near PortMiami if I get there too early to board the ship? 
There is nothing to do at the Port of Miami. It is an industrial area with no shops or restaurants. Nearby Bayside Market is a great one-stop for dining, shopping and entertainment.
19. Will I miss any concerts while I am in the dining room? 
No, the concerts are scheduled twice each evening to allow all guests to attend according to your dining time.
20. Where can I smoke? 
Each cruise has designated smoking areas.
21. Why can’t I book excursions now? 
We are required to file our guest manifest with the cruise line before any excursions can be booked. More information is sent to guests 4-6 weeks prior to sailing.
22. How can I change or upgrade my cabin? 
Please contact PREMIER, 1-800-889-5265 to make the change and to see if an upgrade is available.
23. Is there a fee to change cabins? 
Yes, there is a fee of $100 to move to a different cabin. If you upgrade cabins you must pay the difference in price, but no move fee is charged.


You Are Booked, Now What?

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AIRFARE

Get the best rates available, and help make PREMIER an even stronger organization by booking through our travel partner, Expedia.

All flights should arrive and depart from the airport nearest the terminal port. We recommend MIA (Miami International Airport) or FLL (Ft Lauderdale-Hollywood International Airport). If you arrive the day of the cruise make sure your flight is on the ground by 11:00 am for FLL and 12 pm, noon for MIA.

We recommend that all passengers arrive the day before the cruise leaves to guard against flight cancellations and delays. Please check our hotel section for a suggested hotel. If you plan on flying home the day the cruise is over; please make sure your flight is not leaving until 1 pm or later to avoid any debarkation and customs delays.


HOTELS

PREMIER has a special rate at the Embassy Suites – Miami International Airport set-up for our Jesus Freak Cruise Guests. $139 for a King Suite; $149 for a Double/Double Suite. A block of rooms have been reserved for July 7, 2017 – July 16, 2017. The special room rate will be available until July 1st or until the group block is sold-out, whichever comes first. Call 1-800-Embassy to book; the group name is “Jesus Freak Cruise”.

You may also purchase a bus transfer from the hotel to the cruise port for $13 per person. Transfers can be purchased upon check-in. The Embassy Suites Miami – International Airport hotel is located just half a mile from MIA airport. Take advantage of their complimentary shuttle service (subject to availability) from the airport and within a 3-mile radius of the hotel.

Start every day at the hotel with a free cooked-to-order breakfast served in the tropical atrium, and enjoy the evening reception featuring a variety of complimentary beverages and snacks. Want a delicious dinner? Indulge in the finest steaks and enjoy casual Miami dining at their on-site Grill 305 restaurant.


GROUND TRANSPORTATION

Click for options to make your way to the PortMiami from the Miami International Airport and theFort Lauderdale International Airport.

Taxicabs are available from the Miami International Airport to PortMiami for a flat rate of $24.

Taxicabs are available from the Fort Lauderdale International Airport to PortMiami for approximately $76.

SuperShuttle is another option for transportation between Miami International and Fort Lauderdale Airports and PortMiami.

You may also purchase bus transfers between Miami International and Fort Lauderdale International Airports through MSC.


DRIVING TO THE PORT

CLICK HERE for more information on the PortMiami Cruise Terminal including directions, fees and parking.


SPECIAL NEEDS/DIET FORMS

Please contact our office for these forms, 1-800-889-5265 or info@premier-experience.com


PERMISSION SLIPS

Please contact our office for permission slips, 1-800-889-5265 or info@premier-experience.com


BOARDING PASS

Please note that you will not receive a cruise ticket booklet.  You will receive a boarding packet that includes your booking number about 4-6 weeks before we sail.  You will use your booking number to complete the MSC Registration online.  The convenient MSC Web Check-In service gives you peace of mind both before you go and on the day your departure, helping ensure your cruise gets off to an easy start. It takes just few minutes to fill in your personal details online and can be done at any time up to 48 hours before the departure date. Then you can relax, knowing everything is already in the system before you even pack!

ONLINE CHECK-IN

www.mscwebcheckin.com has been created to help ensure you get off to a flying start, speeding you through the embarkation process. Just switch on your computer and begin your voyage. It only takes a few seconds to enter the data from your booking documents and cruise ticket online!

CHECK-IN ONLINE IN 4 SIMPLE CLICKS:

1. Visit the www.mscwebcheckin.com site at least 48 hours prior to sailing.
2. Insert your booking information and you will find a personalized section to complete.
3. Fill in the compulsory fields relating to personal data and documents, then save the operation.
4. Print the documents to be attached to your ticket.
Please note that all passengers in the same cabin will need to register at the same time.

ON EMBARKATION, PASSENGERS SHOULD DO AS FOLLOWS (IN THE ORDER SPECIFIED):

a) Deliver luggage to the designated staff, who will then have it sent directly to the passenger’s cabin. All bags should be labeled beforehand with the passenger’s name and surname, the name of the ship, the cabin number and the date and port of departure.
b) Go to the check-in desk with your cruise ticket and all personal travel documents required for your cruise.
c) After the document check, passengers will receive a Cruise Card. This is a magnetic card used for onboard payment of excursions, bar bills, laundry, in-cabin service, hairdresser, beauty centre, duty-free shops*, photographer and service charge. To activate purchasing with the Cruise Card, passengers must either register their credit card or leave a cash sum. Personal checks are not accepted. The following credit cards can be registered onboard: Visa, Mastercard, Diners, JCB and American Express.


EXCURSIONS

Excursions will be available closer to the sail date. You will be able to book your excursions once you have your booking number, which you will receive 4-6 weeks before our sailing.


GIFTS

Want to surprise someone on-board with some yummy chocolate, beautiful flowers, or other types of gifts? This is all available through the MSC Divina. When you receive your booking number 4-6 weeks from our sailing you can arrange to have these things delivered to your room.


Pre-Cruise Details

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What travel documentation do I need? 
Proper travel documentation is required at embarkation and throughout the cruise and is the responsibility of the guest. Any guest traveling without proper documentation will not be allowed to board the vessel and no refund of the cruise fare will be issued.U.S. citizens are encouraged to show a U.S. passport. If they do not have a passport, they should be prepared to provide a valid government-issued photo ID (i.e. Driver’s License) and proof of U.S. citizenship in the form of a government-issued (not hospital issued) U.S. birth certificate. It is important that guest names on travel documents be identical to those on the cruise booking. Otherwise, proof of name change (i.e. a marriage license) OR a valid driver’s license or government-issued photo ID must be presented. For further information on documentation for U.S. citizens see U.S. Customs and Border protection.
For further information on documentation for Non-U.S. citizens go to www.iatatravelcentre.com/travelinformation.

In order to serve our customers better Premier has partnered with A Briggs Passport and Visa Expeditors. If you need to order a new passport, renew a passport, replace a lost or stolen passport, or update your passport, A Briggs works with the U.S. Passport Agency and foreign embassies and consulates to secure passports as quickly as 24 hours. For further information see the Travel section of our website.

 

What should I pack?
Casual attire is the order of the day, both on board and ashore. Daytime, it’s basically all fine since we know you’re probably headed to the pool or out for a fun Shore Excursion. Casual shorts, jeans, tops and sundresses are welcome everywhere. You can even wear your swimsuit to the poolside grill or the buffet.

Resort casual dress gets you into every venue at night too. Some people like to add a jacket, or when celebrating a special occasion, get all decked out. This, too is welcome everywhere. And if you’re tired from a long fun day and just want to wear shorts; our buffet is the place for a casual dinner. Some people prefer nice jeans. They’re welcome in many of our restaurants as well, but not in all. Since all suitcases are collected the night before we return home, don’t forget to bring an overnight bag packed with a change of clothes, prescriptions and need-to-have items.


What do I do if I need a crib?
If you are traveling with an infant, please call us as soon as possible to request a crib,1-800-889-5265. Cribs are not guaranteed and are provided on a first come, first serve basis.

Do I need to bring my own towels?
Towels are supplied for each guest in your stateroom. Towels are also available for all guests on the pool deck. You will need to check out your towels on the pool deck.

Can special diets be accommodated?
We can accommodate most special dietary needs, such as Gluten- free at no extra charge. Please contact your Cruise Consultant at 1-800-889-5265 with your request.


Once On-Board

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You’ve made it aboard the Jesus Freak Cruise, let the party begin! When you board, lunch will be served in the Calumet Buffet until 3pm. You may want to pack your swimsuit in your carry on luggage and immediately take advantage of the pools while you wait for your rooms to be ready. Rooms are usually ready by about 2pm, as you can imagine it is a huge and pretty amazing feat turning over 1751 staterooms in a matter of hours. Guests will need to stay in the public areas and out of the hallways until the staterooms are open.

You will receive your cruise card when you check-in at the terminal. Once on board you will have 48 hours to register your cruise card at one of the ship’s nine kiosks. You will need your credit card or debit card to register your cruise card. If you are using cash you will need to register your card at the MSC Guest Services desk. Your cruise card will be your lifeline while on the cruise, it will serve as your room key, your identification embarking and debarking the ship at ports, and the way that you will pay for purchases on-board the ship.

When you check-in at the terminal you will be given a Cruise News that will give you the schedule for the entire cruise. MSC will also place a Daily Times in your stateroom each night, this will reflect all the main activities for the day and all ship activities. If we have a last minute time change or venue change those will be listed in the Daily Times.

If you have any questions during your cruise PREMIER will have a booth set-up on the fifth floor Silver Lounge. Stop by with questions, or just to say “Hi!”, we are there to serve you.


About Premier

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PREMIER Vacation and Events has been responsible for producing unique, family-friendly vacations for over twelve years. Fun and exciting events such as the K-LOVE Cruise, Duck Commander Cruise, Sailing with the Scotts:The Ultimate Design Cruise, Music Boat, Illuminate, just to name a few. From branded events to corporate getaways, PREMIER is leading the industry in innovative vacation events.